Terms of service

Last updated: 6 February 2026

These Terms of Service (“Terms”) govern your use of the Blooms Creations website and online store (the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, you must not use our Services.

About Us

Blooms Creations (“we”, “us”, “our”) operates this website and online store. Our store is hosted on Shopify Inc., which provides the ecommerce platform that allows us to sell our products and services.

Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the Services with the permission of a parent or legal guardian

You agree not to use our products or Services for any illegal or unauthorised purpose.

Products and Orders

We make every effort to display our products accurately. However:

  • Colours and appearance may vary depending on your device
  • Product descriptions and images are for guidance only

All orders are subject to availability and acceptance. We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities purchased per person or order
  • Correct pricing or description errors

If we cancel your order after payment has been taken, you will receive a full refund.

Pricing and Payments

All prices are shown in GBP (£) unless stated otherwise and include applicable taxes where required.

Payment must be made in full at checkout. Payments are processed securely through Shopify and its payment providers. We do not store your payment card details.

Shipping

Delivery times are estimates only and may vary due to factors outside our control. We are not responsible for delays caused by postal services, couriers, customs, or events beyond our reasonable control.

Risk of loss or damage passes to you upon delivery.

Returns and Refunds

We do not accept returns or offer refunds unless an item is faulty or damaged upon arrival.

All issues must be reported by email and approved by us before any item is returned. Items returned without prior approval will not be accepted.

Full details can be found in our Returns & Refunds Policy, which forms part of these Terms.

Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is owned by or licensed to Blooms Creations.

You may not copy, reproduce, distribute, modify, or use any content without our prior written permission.

User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with the security or operation of the Services
  • Submit false or misleading information
  • Attempt to gain unauthorised access to our systems

We reserve the right to terminate access to the Services if these Terms are violated.

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential losses
  • We do not guarantee that the Services will be uninterrupted or error-free

Nothing in these Terms limits your statutory rights under UK consumer law or excludes liability for death or personal injury caused by negligence.

Indemnity

You agree to indemnify and hold Blooms Creations harmless from any claims, losses, or expenses arising from your breach of these Terms or misuse of the Services.

Third-Party Services and Links

Our Services may include third-party tools or links. We are not responsible for the content, accuracy, or practices of third-party websites or services.

Your use of third-party services is at your own risk.

Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect and use personal data.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the Services constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms, please contact us:

Email: bloomscreations01@gmail.com